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Delivery FAQs

Delivery FAQs

Are you interested in purchasing our amazing products, but you are worried about the delivery fees and the time it will take to arrive? This is where you can find out all the information you need. 


How much does delivery cost?

Good news, Mainland UK deliveries are free of charge, regardless of the weight of the order.

How long does it take for us to dispatch orders?

Monday to Friday (excluding bank holidays), we always dispatch orders the same day if they are placed before 2pm. Orders placed after 2pm will be sent the next day.

Saturday, we dispatch orders the same day if they are placed before 11am.

No deliveries are made on Sunday.

How long does delivery take?

All orders are sent 1st class. To mainland UK addresses, Royal Mail aim to deliver your parcels in two or three working days, including Saturdays, anything over 4 boxes is also dispatched with Royal Mail 2nd class and may take 2-3 working days to arrive.

If your order did not arrive on time, please contact us at and we will be happy to help.

Can I add express delivery?

Absolutely! We offer next working day delivery for orders under 5kg; however, it does come with an extra charge. Prices from Parcelforce Worldwide next day UK express 24 is £9.35, changes to prices may occur from the courier.

If this is a service you wish to use, please contact us on 07359267406.

Delivery rights under The Consumer Rights Act 2015

The retailer is responsible for goods until they are in your physical possession, in the possession of someone appointed by you to accept them or delivered to your nominated safe place. 

This is because your contract is with the retailer, who you bought the goods from.

So, if your goods are still undelivered and you would like to make a complaint, you should complain to the retailer - even if you think it’s down to a poor service from the courier. 

If you’re in the unfortunate position to have had your parcel stolen, your rights will depend on whether you gave the retailer or courier permission to leave your parcel there.

Examples of giving permission include:

  • You selecting an option on the retailer's website that confirms you're happy for your goods to be left with your nominated neighbour if you're not in. Usually, you'll then be asked to give some basic information about your nominated neighbour, so the retailer can notify the courier where to leave your goods. (e.g. Mrs C Jones at number 48.)

You responding to a 'Sorry we missed you' email from the courier, confirming that you're happy for the courier to leave your goods in your 'safe place' when they attempt to redeliver the goods tomorrow. Usually, you'll then give some basic information about your safe place so the courier knows where it's safe for them to leave your goods. (eg. behind the big blue flower pot round the back of the house.)

Delivery is only available in the UK at present.

If you would like to receive a notification when we do deliver to your country, please go to the Contact us page on the website and include your country and contact details.

Last updated: 06/05/2024

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